SafeFAQ

Website chat for small organizations

Support chat that never makes things up.

SafeFAQ only says what you've approved. You build short flows: an answer, a few buttons, or a form. Visitors click or type a question, and the AI's only job is to pick the right flow. No invented prices, policies or opening times.

How it works

This chat runs on SafeFAQ. Try asking: “How much does it cost?”

Live in an afternoon

  1. Build your flowsEach flow is one topic: a message, buttons, or a form that collects a request. A visual editor, no code.
  2. Paste one lineOne script tag on your website. The chat appears in your brand color, on any page.
  3. Requests arriveBookings, messages and sign-ups land in your Requests inbox, and can be emailed to your team.

Already have a website on WordPress, Squarespace, Shopify or anything else? If you can paste a line of HTML, you can add SafeFAQ.

Why not a normal AI chatbot?

Generative chatbots write their own answers, and sometimes they write the wrong one: a tuition figure that doesn't exist, a refund policy you never had. For a small team, one confident wrong answer costs more than the chatbot saves.

SafeFAQ keeps the useful part of AI, understanding what a visitor means, and removes the risky part. Every sentence a visitor reads was written or approved by you. When nothing fits, the chat says so and offers a way to reach a person.

Generative chatbot

  • Writes its own answers
  • Can invent facts
  • Needs constant checking

SafeFAQ

  • Answers only from your flows
  • Cannot invent anything
  • You see every request it collected

Simple pricing

One plan

$59 per month, per website

or $590 a year

  • Unlimited flows and button conversations
  • 1,000 typed questions a month
  • Requests inbox with email delivery
  • 90 days of conversation history
  • Up to 3 admin users
  • Your brand color and title

No card needed to start.

Too busy to build flows? Setup service, $199 one-time: we write up to 10 flows from your website or FAQ page, you approve each one, live within five business days.

See it answer real questions

Our demo site is a fictional donation center with a working chat: ask what they accept, book a pickup, see the request land in the admin.

Open the demo website